Interviewing and Advising

Bolton, R., People Skills (Brookvale, New South Wales: Simon & Schuster, 1986).
Hargie, O.D.W. (Ed.), The Handbook of Communication Skills, 3rd ed. (Oxford: Routledge, 2006).
Maughan, C., & Webb, J., Lawyering Skills and the Legal Process, 2nd ed. (Cambridge: Cambridge University Press, 2005), Chapters 3 & 5.
Pease, A. & Pease, B. The definitive Book of Body Language, (London: Bantam Books, 2006).
Sherr, A., Client Care for Lawyers, 2nd ed. (London: Sweet & Maxwell, 1998).