Chapter 11 Web links

Self-completion questionnaires

Designing Questionnaires and Surveys

This is an online tutorial that covers many of the key factors that a business researcher must take into account if they are to design a successful questionnaire.

InfoPoll Library

InfoPoll Library provides dozens of commonly used survey templates related to many sectors that you can use as a prompt for questions and modify. Some examples include customer satisfaction surveys, bank service surveys, employee surveys, airline carrier surveys, grocery store customer survey, product follow-up survey, etc.

Sampling methods for web and e-mail surveys

This chapter is a comprehensive overview of sampling methods for web and e-mail (internet- based) surveys. It reviews the various types of sampling method – both probability and non-probability – and examines their applicability to internet-based surveys.

Internet Usage Stats

There can be little doubting that the internet and online communication have proliferated since the early 1990s. For the UK, it has been estimated that internet usage between 2000 and 2009 increased by 203%. If you are looking for some global internet statistics then this site may be for you.

Just how effective are online questionnaires?

If you’re considering how best to prepare a questionnaire for your research then this is a useful site that explores the effectiveness of online surveys, and considers the advantages and disadvantages of various online survey methods.

WERS sample questions

The Workplace Employment Relations Study (WERS) is a national survey of people at work in Britain. It is the flagship survey of employment relations in Britain. It collects data from employers, employee representatives and employees in a representative sample of workplaces. WERS has been undertaken 6 times: 1980, 1984, 1990, 1998, 2004, and 2011.